Welcome to Product Support
You have several options to obtain product support. We offer a
ticket based support system, a searchable knowledgebase, an FAQ listing,
and a RMA Request form.
YES provides full technical support and service on its products.
Qualified engineers and scientists answer any questions you might have
about your installation. Technical Support can be obtained by
registering in our Support Center and creating a support request. A comprehensive warranty covers all materials and
workmanship for one year after a product ships.
Before you submit a support request, please:
- Review the Frequently Asked Questions for the product
you are using.
- Read the Manual that came with your Product. We provide a copy of the printed
manual with
all products . A PDF (Portable
Document Format) copy of the manual is also provided on the product
CD.
- If you cannot find your answer at this point, go to the Yes
Support Center to search the knowledgebase or submit a
product support request (ticket). You will be required to login, or
register if you have not already.
 News
and Tips E-Mail List
Subscribe
to our monthly e-mail newsletter. This newsletter will contain
news and tips on how to keep your instruments in optimal working
condition.
If you are returning a product for service you must contact us prior
to returning it to get a Return Merchandise Authorization Number.
Please read carefully the RMA Instructions.
RMA
Request...
Our advanced Optical Calibration
Laboratory enables us to fully characterize the performance of all
our instruments in terms of spectral, absolute, and cosine response.
Each instrument undergoes complete calibration according to detailed
procedures before it is shipped. We suggest 12- to 18-month
recalibration intervals for instruments that run continually in the
field. When an instrument is returned for calibration or repair, it is
also upgraded to the latest engineering revision level to keep up with
technology improvements. Technicians carefully apply changes, which are
carefully tracked, to upgrade the instrument to the current revision
level. Specialized calibration services are also available, contact us
for details.
You can subscribe to an independent mailing list for user discussions
on the MFR by sending a note to listproc@grunt.asrc.cestm.albany.edu.
Type help in the body text for more information or, to sign up
immediately, type subscribe rsr-list your-name (not your email address)
in the message body. For example, subscribe rsr-list Samuel Langley. You
can use this procedure to sign up for the turbidity list as well. Type
subscribe turbidity your-name.
This area is where support documents are located. You may be
directed here by technical support to download a procedural document or
other file that may be too large to transfer over e-mail.
Documents are sorted by product line.
Download
Support Documents
There are two different sections. One is for the
public, the other is private.
Public File Section
The Public File Section contains our current software demos and other
tools that are available for download.
Public
File Section
Private File Section
The Private File Section is intended for customers who already have
purchased a product. To gain access you are required to enter a
username and password. This is not the same as the Yes Support
Center.
Private
File Section
DOSBand is no longer supported. Please upgrade to Yesdas
Manager. We are providing this legacy software for download
only as a courtesy for testing purposes. To download the DOSBand software select the
Public File Section above and follow the links to DOSBand. You must copy the
new files you download to a blank floppy disk and then run the install
program from the floppy. The installation program updates the program
files only, it does not modify your data files. Still, we recommend that
you make a copy of your data for backup purposes.
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