Ordering Products and Services
US sales representatives are available to serve you from 9:00 a.m. to 5:00 p.m. EST, Monday through Friday at +1 (413) 863-0200 (excluding US holidays). For international sales, click here.
Our 24 hour fax line is +1 (413) 863-0255. Fax orders received after normal business hours listed above will be processed the next business day. Please fax an institutional purchase order, including both end user and finance contact name, desired shipping address, UPS shipping account number and telephone number in case we have questions concerning your order. All US sales representatives and value added resellers must fax a copy of their state resale tax-exempt certificate. Payment of state sales taxes outside the state of Massachusetts is the responsibility of the customer.
If you are a for-profit corporate, university, or state government customer within the United States or Canada . . .
YES sells direct to end users and accepts faxed federal or state government official purchase orders, as well as VISA/MasterCard orders via phone or fax (please do not email your VISA/MC number to us). Please contact us if you require an official quote, or if you would like to discuss your specific measurement application with one of our application engineers.
If you are a US federal government customer . . .
YES sells direct to the US government and accepts faxed US government purchase orders or government Purchaser card orders.
New Order Acknowledgement
Once a new purchase order is received, Yankee Environmental Systems will fax an order acknowledgement with an estimated ship date. If you require a quote, the quote will include an estimated delivery date which is always calculated as "After Receipt of Order (ARO)" the ship date is only an estimate. Orders are typically paid in full at the time of the order by credit card, wire transfer or a US bank check mailed to Yankee Environmental Systems.
Prices quoted by Yankee Environmental Systems are Freight On Board (FOB) at the factory. All destination shipping costs, regardless of method, are the responsibility of the customer. Without exception, non-prepaid orders require the customer to insure freight shipments. Within the US, Yankee Environmental Systems will ship orders less than 150 lbs. via UPS. On orders exceeding 150 lbs., a US freight carrier such as ABF or Yellow will be used. Outside the US, the customer may request a specific carrier, in which case, all shipping charges will be applied to the customer's carrier account number. Note that your purchase order forms a binding contract that legally binds your organization to the terms listed here.
If you have purchased a product that has shipped and want to track where it is in transit, or would like to calculate shipping . . .
If you receive products that have been damaged in transit, it is important to keep the shipping carton, packing material, and parts intact. Please contact Yankee Environmental Systems for further instructions. All returns must have a valid RMA number written clearly on the outside of the box or the shipment will be refused.
For US customers, we offer leasing on orders exceeding $100,000 (USD). Lease payments can provide for better cash flow compared to loan payments, particularly during the early years of equipment use. Lease payments can be tailored to match your cash flow needs even if your business is seasonal, permitting the matching of earnings generated by the use of the equipment. Upon expiration of a given lease, arrangements can be made for renewal, purchase, or return of the equipment; whichever fits your application. For more details contact your sales representative at at 413-863-0200.
US and Canada
Several convenient payment options are available: a check drawn on a US bank, electronic wire transfer, money order, VISA, or MasterCard. Credit card payment incurs an extra 3 percent.
If you are outside of the USA and Canada . . .
YES has a worldwide network of sales representatives; please select the sales representative in your region in the following Request Form. Your local representative will provide more information and/or a formal quote. Also feel free to contact us to discuss the technical details of your specific measurement application or need. Also click here to see a list of our international sales representatives.
Yankee Environmental Systems can accept electronic wire transfers, letters of credit from a US bank, certified or cashier's checks in US funds, VISA, or MasterCard (from a US bank). A cashier's check in US funds will avoid processing delays. The customer is to designate preferred method of shipping; all shipping charges will be applied to the customer's carrier account number. The customer is also responsible for all duty, VAT, and bank processing fees. Contact your sales representative for detailed procedures on wire transfers. Shipment of product will take place only after the funds have been verified as deposited in our bank account.